Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. The 14-day period begins when the shipping courier marks your package as delivered through the tracking number. We advise you to check that your order is correct upon delivery as once this grace period is over, we cannot issue refunds and/or returns.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at diamishop@diami.co.kr. Please note that returns will need to be sent to the following address: SHINEWITH, Inc., 64 Sutonggol-ro 55beon-gil, Yuseong-gu, Daejeon, 34155, South Korea

Return Shipping: Please be advised that DIAMI USA CORPORATION does not cover the shipping cost for a return. The cost of the return shipping will be the responsibility of the customer or will be deducted from the refund amount. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-refundable items: Refunds cannot be issued for the following:

• Opened or used items: For hygiene and safety reasons, we cannot accept returns on beauty products once the seal is broken.

• Color Discrepancy: Colors shown on a computer or mobile screen may vary from the true color due to lighting and device settings. This does not constitute a product defect.

• Minor exterior defects: Minor packaging damage that does not affect the product's performance is not eligible for a refund.

• Sale items or Gift cards: Unfortunately, we cannot accept returns on items purchased during major sale periods or gift cards.

Cancellations and Changes: Cancellations and changes to your order must be made before the order has been shipped. Once shipped, it is no longer possible to cancel or make changes.

Chargebacks: Customers who initiate a chargeback without contacting us first will be flagged, and all existing and future orders will be cancelled. This is to protect our company and prevent fraud.

Sale Periods: During major sale periods, please allow an additional 1-2 weeks for processing and shipping due to high order volume.

Refunds: We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

European Customers: European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.