Shipping policy
Shipping Policy
Order Processing We typically process orders within 2-4 business days. Once your order has been processed, you will receive a shipping confirmation email with a tracking number.
Shipping Origin & Delivery Time To ensure the highest quality and the latest nail trends, all orders are currently dispatched directly from our Global Headquarters in South Korea.
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Estimated Delivery: 7-14 business days (varies by destination).
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Customs & Duties: International shipments may be subject to customs duties and taxes, which are the responsibility of the customer.
Major Events & Sale Periods Please be advised that during Major Sale periods, Trade Shows (Exhibitions), or Holiday seasons, processing times may take longer than usual due to high order volumes.
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In these cases, please allow an additional 1-2 weeks for your package to be prepared and sent out. We appreciate your patience as we ensure each order is handled with care.
Shipping Delays While we strive to meet all delivery estimates, delays may occur due to carrier issues, customs clearance, or extreme weather conditions. DIAMI USA is not responsible for delays caused by the shipping carrier or customs processes.
Loss, Theft, and Misdelivery DIAMI USA is not responsible for packages that are lost, stolen, or misdelivered once the carrier (e.g., USPS, UPS, FedEx) marks the shipment as "Delivered" to the address provided by the customer.
In cases where a package is confirmed as delivered by the carrier—including instances where an unauthorized individual at the destination address accepts and signs for the package—DIAMI USA's liability ends at the point of confirmed delivery. We strongly recommend customers provide a secure delivery location and monitor tracking information closely.
Address Accuracy Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses. Once an order has been shipped, we cannot change the delivery address.
Questions? If you have any questions regarding your shipment, please contact us at diamishop@diami.co.kr.